Focus on…

Growing your Business!

Employee Relationship Development =

Customer Relationship Development 

Which equals

Dealership Growth and Increased Profits!

Affordable

No upfront costs – incredibly affordable

Plans fit every budget – and pays for itself

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Flexible

Employees learn when convenient

Consistent in team member productivity

Simple

Easy to set up and monitor

Spend more time on whats most important

Retention

Proper training = loyal employees

End the costly cycle of hire – train – replace

Performance

Enhance employee effectiveness

Increase profits and morale

 

Proven

Best practices for every department

Sales, service, management, admin….

Most Dealerships Don’t Believe They Need Employee Development

“The only thing worse than training employees and losing them is to not train them and keep them.” – Zig Ziglar

Well, Zig certainly gets it but there are a multitude of dealers that don’t. Employee attrition, which we estimate costs dealers 20% of precious income because their team members are overlooked and not given solid paths of instruction.

If you don’t value your employees they Won’t value you or your business! Yes, cars will still be sold, service still provided; why change anything! For most dealerships, good is good enough; it’s easy to get complacent, but do you have aspirations of being great? Smart owners know their people truly are their best most valuable asset. Don’t lose money with constant employee turnover and avoid the damage your reputation can take from ill-trained, unengaged employees.

From your sales staff, to F&I, to your service department – each employee can do more in creating a winning environment and increasing customer relationship development and profitability if they are properly trained across a variety of disciplines that are critical to your success.

Employees using our training pathways will be better producers, have higher job satisfaction, and will retain in your employment at a higher rate. Our courses are scientifically developed to be around 10 minutes long each, roughly the average attention span of an adult, making them quick to take and digest. These bite sized training nuggets can be consumed by your entire staff quickly, easily and best of all, our training is simple, fun, entertaining, inexpensive and available 100% online.

Chuck Barker , our automotive education expert,  has been nationally recognized through Dealer Magazine over the last 11 years as the Management and Leadership expert regarding all things automotive.  He has been helping dealers grow their store and people for many years. Contact us today to find out how easy it is to get started!

Plans For Everyone!

Training to help every department’s team members.

Improve profitability, relationships, customer satisfaction, and reduce attrition rates!

 

Value Package

Great starter package
$25/Mth/Employee
  • Open access to over 900 online courses
  • Online College and University Directory
  • Directory of over 2000 online courses
  • Directory of 450 skill assessment tests
  • Requires annual plan
  • Volume discounts available

Sales Value Plus

Specialized Sales Training
$50/Mth/Employee
  • Open access to over 900 online courses
  • Chuck Barker’s Dealership training
  • Online College and University Directory
  • Directory of over 2000 online courses
  • Directory of 450 skill assessment tests
  • Requires Annual Plan
  • Volume discounts available

FREE! Online College & Degree Resource

Our free college and university directory is the largest of its kind – over 18,000 degrees listed from over 2,000 schools allowing you to provide a great, FREE resource to your employees who want to continue their education with an associates, bachelors, masters, or PhD degree! Contact us for details!

Request Information!

Contact us today to learn how you can begin improving your dealership now.

Sales Consultant

The sales consultant or associate is one of the most visible members of your staff, and the one that can have the greatest impact to your sales either positive or negative. Typically consultants are hired without true professional sales or customer service training. Our system will help your sales team better understand x y and z and will lead to a more productive and higher retaining team. Below are course areas and titles that will be available for sales advisors.

Overview of Training:

  • Sales and Negotiation (53 courses)
  • Communication Skills (51 courses)
  • Workforce Compliance (38 courses)
  • Professional Productivity (48 courses)
  • Business Math (7 courses)
  • Computers and Microsoft Applications (74 courses)
  • Project Management (7 courses)
  • Customer Service (20 courses)
  • Presentation Skills  (20 courses)
Sales Manager

The sales manager is typically promoted from the sales advisor position. The new role requires a level of team building, supervisory leadership and management training to best function. Our training helps people in this role become better leaders in growing your sales team members thus keeping sales consultants properly armed to be successful in their jobs.

Overview of Training:

  • Sales and Negotiation (78 courses)
  • Communication Skills (51 courses)
  • Workforce Compliance (42 courses)
  • Professional Productivity (48 courses)
  • Leadership and Team Building (55 courses)
  • Supervision (30 courses)
  • Business Math (7 courses)
  • Computers and Microsoft Applications (74 courses)
  • Project Management (7 courses)
  • Customer Service (20 courses)
  • Presentation Skills  (20 courses)
General Sales Manager

The GSM has responsibility over the entire sales staff. This role is critical to the success of the organization and requires a level of training that includes that of the sales consultant and sales manager roles plus additional financial training.

Overview of Training:

  • Sales, Negotiation and Territory Development  (88 courses)
  • Communication Skills (51 courses)
  • Workforce Compliance (61 courses)
  • Professional Productivity (48 courses)
  • Leadership and Team Building (55 courses)
  • Supervision (30 courses)
  • Business Math (7 courses)
  • Computers and Microsoft Applications (74 courses)
  • Project Management (10 courses)
  • Customer Service (20 courses)
  • Presentation Skills  (20 courses)
  • Health and Wellness (2 courses)
  • Retail Excellence (3 courses)
  • Financial Compliance and Reporting (93 courses)
F&I

The F&I teams require a unique blend of customer service, banking, financial, and sales training. Our system provides all of this in easy to consume online video course training. Quick and to the point, your team will be humming in no time!

Overview of Training:

  • Sales, Negotiation and Territory Development  (88 courses)
  • Communication Skills (51 courses)
  • Workforce Compliance (11 courses)
  • Leadership and Team Building (55 courses)
  • Supervision (30 courses)
  • Business Math (42 courses)
  • Computers and Microsoft Applications (74 courses) (Don’t they need these Chuck?)
  • Project Management (10 courses)
  • Customer Service (20 courses)
  • Presentation Skills  (20 courses)
  • Health and Wellness (2 courses)
  • Retail Excellence (2 courses)
  • Financial Compliance and Reporting (107 courses)
Technicians

Your technicians must be knowledgeable in how to fix cars, but their customer service skills are also very important. It’s widely believed that the dealership is the most expensive place to have your car repaired – and often this is true. What each dealership should strive for is proving the value of the work and this includes great customer services and technical skills. Our content includes both the customer service training but also the technical training needed to keep up with today’s more complex cars. Technical trainer Barry Hoyland leads our unique and exclusive technical training made available to your team.

Overview of Training:

  • Sales and Negotiation (78 courses)
  • Communication Skills (51 courses)
  • Workforce Compliance (42 courses)
  • Professional Productivity (48 courses)
  • Leadership and Team Building (55 courses)
  • Supervision (30 courses)
  • Business Math (7 courses)
  • Computers and Microsoft Applications (74 courses)
  • Project Management (7 courses)
  • Customer Service (20 courses)
  • Presentation Skills  (20 courses)
Service Advisor

The service advisor may be the single most important role for profitability for your organization. Their ability to connect with the client and use proven sales techniques to suggest additional suggested maintenance can really have a sizable impact on your business.

Overview of Training:

  • Sales and Negotiation (53 courses)
  • Communication Skills (51 courses)
  • Workforce Compliance (38 courses)
  • Professional Productivity (48 courses)
  • Safety (12 courses)
  • Computers and Microsoft Applications (74 courses)
  • Project Management (7 courses)
  • Customer Service (20 courses)
  • Presentation Skills  (20 courses)
Service Manager

Leading a team of Service Advisors is an important role, and one where the right leadership can have the most impact in increased revenue and profits. Out leadership and sales training can help this role achieve new levels of success.

Overview of Training:

  • Sales and Negotiation (78 courses)
  • Communication Skills (51 courses)
  • Finance (34 courses)
  • Safety (54 courses)
  • Workforce Compliance (61 courses)
  • Professional Productivity (48 courses)
  • Leadership and Team Building (55 courses)
  • Supervision (30 courses)
  • Business Math (15 courses)
  • Computers and Microsoft Applications (77 courses)
  • Project Management (7 courses)
  • Customer Service (20 courses)
  • Presentation Skills  (20 courses)
General Manager

The GM leads the entire front and back team and must possess a variety of skills and knowledge. Leadership is key, but so finance, sales, service, parts and customer service. Our training is quick and effective for the GM just as it is for the entire team.

Overview of Training:

  • Sales, Negotiation and Territory Development  (88 courses)
  • Communication Skills (51 courses)
  • Workforce Compliance (61 courses)
  • Professional Productivity (48 courses)
  • Leadership and Team Building (55 courses)
  • Supervision (30 courses)
  • Business Math and Grammar (73 courses)
  • Computers and Microsoft Applications (80 courses)
  • Project Management (10 courses)
  • Customer Service (20 courses)
  • Presentation Skills  (20 courses)
  • Health and Wellness (2 courses)
  • Retail Excellence (3 courses)
  • Financial Compliance and Reporting (107 courses)
  • Operations (6 courses)
  • Safety (45 courses)
Administrative Staff

Your staff is what keeps all parts of your business humming. They need to be well rounded with knowledge in many different areas. Having this team effectively trained can provide an overall lift to the entire team.

Overview of Training:

  • Sales and Negotiation (78 courses)
  • Finance (53 courses)
  • Communication Skills (51 courses)
  • Safety (26 courses)
  • Workforce Compliance (53 courses)
  • Leadership and Team Building (55 courses)
  • Supervision (30 courses)
  • Business Math (7 courses)
  • Computers and Microsoft Applications (78 courses)
  • Project Management (7 courses)
  • Customer Service (20 courses)
  • Presentation Skills  (20 courses)
Service Director

Leading a team of Service Advisors is an important role, and one where the right leadership can have the most impact in increased revenue and profits. Out leadership and sales training can help this role achieve new levels of success.

Overview of Training:

  • Sales and Negotiation (78 courses)
  • Communication Skills (51 courses)
  • Workforce Compliance (42 courses)
  • Professional Productivity (48 courses)
  • Leadership and Team Building (55 courses)
  • Supervision (30 courses)
  • Business Math (7 courses)
  • Computers and Microsoft Applications (74 courses)
  • Project Management (7 courses)
  • Customer Service (20 courses)
  • Presentation Skills  (20 courses)

Request Information!

Contact us today to learn how you can begin improving your dealership now.

Dealership Employee Development

Training to help every department’s team members.

Improve profitability, relationships, customer satisfaction, and reduce attrition rates!